Privacy Policy
Last Updated: October 13, 2026
This Privacy Policy describes the personal information that Roadrunner.AI, Inc. ("Roadrunner," "we," or "us") collects when you visit our website or interact with our business representatives (collectively, the "Services"). This Privacy Policy also describes how we use and share that information, the choices you have, and how you can contact us if you have questions or concerns.
This Privacy Policy does not apply to personal information that we collect or receive in connection with providing services to our customers. Personal information we process on behalf of our customers is governed by our customer agreement.
Personal Information We Collect
Information you provide to us may include:
- Contact details, such as your company's name, your first and last name, job title, email address, state, and phone number, if you choose to provide this information.
- Communications that we exchange with you, including when you contact us with questions, feedback, or otherwise, and documents, meeting notes and transcripts related to those communications.
- Audio and visual information from business meetings and demonstrations when a recording is made.
- Marketing information, such as your preferences for receiving communications about our services, and details about how you engage with our communications.
Automatic data collection. We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, such as:
- Device data, such as your computer's or mobile device's operating system, manufacturer and model, browser type, IP address, unique identifiers, language settings, mobile device carrier, and general location information such as city, state or geographic area; and
- Usage data, such as pages or screens you viewed, how long you spent on a page, browsing history, and access times.
We may collect this information using cookies and other similar technologies. Cookies are text files that websites store on a visitor's device or in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns. For more information about these technologies and your choices, see our Cookie Policy. You can manage optional cookies through “Cookie settings” in our website footer.
Information we collect from third parties. We may maintain third-party social media pages, such as pages on LinkedIn. If you interact with us via these pages, we may receive your communications and other information about your interactions with us. Any information collected by the social media companies that maintain our pages is governed by the privacy policies of the providers and is not within our control.
How We Use Personal Information
We use your personal information for the following purposes:
To provide and improve the Services and respond to your inquiries. This includes:
- Administering, hosting, and operating the Services;
- Communicating with you and responding to any inquiries you may have;
- Analyzing your use of the Services to allow us to evaluate and improve the Services and its features; and
- Creating aggregated, de-identified or anonymous statistics, which we may use for lawful business purposes, including for Services analytics and strategic planning.
Business promotion. We may use personal information to promote our business, including by sending information that may be relevant to you by email, mail, telephone and other means. We may also advertise our services online, including on social media and search engines.
For compliance and protection, including to enforce any applicable terms and conditions, comply with legal obligations, defend against legal claims or disputes, protect the security and integrity of the Services, and identify and investigate fraudulent, harmful, unauthorized, unethical or illegal activity.
How We Share Personal Information
Sale and Advertising Sharing
We do not sell personal information or share it for cross-context behavioral advertising. We do not disclose personal information to advertising partners.
We may share your personal information with:
Service providers. Companies and individuals that provide services on our behalf or help us operate our Services or our business (such as hosting, information technology, support, email delivery, and website analytics services). We also work with third-party AI vendors who provide tools that we use to support our Services.
Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate.
Business transferees. Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, us or our affiliates (including, in connection with a bankruptcy or similar proceedings).
Disclosures for Business Purposes
The following table connects the personal information used in our website and business-contact activities to the recipients and purposes of those disclosures. The information involved depends on your interaction with us. Sale and advertising sharing are addressed separately above. Each recipient receives the information needed for its activity, rather than every example listed.
| Category and examples | Recipient categories | Business purposes |
|---|---|---|
| Identifiers and contact information Name, business email address and other contact details you provide. | Customer relationship management, email, collaboration and AI drafting providers. | Receive and respond to inquiries, manage business contacts, draft communications and conduct sales follow-up. |
| Professional or employment-related information Company, job title and business details you provide in an inquiry. | Customer relationship management, email and collaboration providers. | Understand your business requirements and manage our business relationship. |
| Communications and content Inquiries, correspondence, shared documents, meeting notes and transcripts. | Email, collaboration, document storage, meeting, transcription and AI drafting providers. | Exchange information, respond to requests, document business discussions and draft communications using correspondence and meeting notes. |
| Audio and visual information Audio or video from recorded business meetings and demonstrations. | Meeting, recording, video hosting, document storage and transcription providers. | Support sales discussions, share context, provide recorded demonstrations and improve our product using feedback from business discussions. |
| Internet or other electronic network activity information IP address, browser and device information, online identifiers and website visit activity. | Website hosting, security, analytics and visitor-identification providers; customer relationship management providers for company-level visitor insights. | Operate and protect the website, measure its use, identify visiting businesses and prioritize sales outreach. |
| Approximate geolocation information Approximate location derived from an IP address. | Website analytics and visitor-identification providers. | Understand website visits and the locations of visiting businesses. |
The professional-advisor, legal and business-transfer disclosures described above may involve the information relevant to the particular matter or transaction.
Personal Information We Process for Customers
The table above describes our website and business-contact activities. Personal information that we process on a customer's behalf is governed by our customer agreement and applicable data processing addendum. Depending on the services a customer uses, that information may include customer contact details, quote and contract documents, agent conversations and voice input.
Providing those services can involve cloud storage, email delivery, AI inference and speech-to-text providers, and integrations or recipients selected by the customer. These disclosures support the services requested by the customer and remain subject to the applicable customer agreement. Please contact that customer about its collection and use of your information.
Your Choices
Unsubscribe from marketing communications. You may opt out of our marketing-related communications by following the opt out or unsubscribe instructions contained in the marketing communication we send you. We may continue to send you administrative communications that are necessary for our relationship with you, such as relevant updates to our policies.
Privacy choices. Depending on where you reside, you may have the following rights:
- Information. You may have the right to obtain information about how we collect, use, and share your personal information. We provide this information within this Privacy Policy.
- Access, correction and deletion. You may also have the right to request access to and a copy of your personal information, to correct personal information that is out of date or inaccurate, or to delete personal information that is no longer needed for a permitted purpose. If you have questions about how we handle your personal information or if you believe your information is inaccurate or has been collected in error, please contact us as provided in the 'Contact Us' section below and we will endeavor to resolve your questions or concerns. We may ask for specific information from you to help us confirm your identity. Where these rights apply, you can empower an authorized agent to submit the request on your behalf in accordance with applicable law. You are entitled to exercise these rights free from discrimination.
To request a copy of your personal information, contact us at privacy@roadrunner.ai. For personal information we process on behalf of a customer, please direct your request to that customer. We assist customers in responding to requests under our customer agreements.
Online tracking opt-out. There are a number of ways to limit online tracking, which we have summarized below:
- Blocking cookies in your browser. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
- Using privacy plug-ins or browsers. You can block our websites from setting tracking cookies by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery, or uBlock Origin, and configuring them to block third party cookies/trackers. You can also opt out of Google Analytics by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout.
Note that because these opt out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.
Do Not Track. Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" signals. To find out more about "Do Not Track," please visit https://www.allaboutdnt.com. Global Privacy Control is a separate browser signal. For information about how we respond to it and how to manage optional cookies, see our Cookie Policy.
Data Security
We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information.
Data Retention
The length of time we retain personal information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, and our business interest in keeping such information as stated in this Privacy Policy.
Children
The Services are not intended for use by children. If we learn that we have collected personal information through our Services from a child without the consent of the child's parent or guardian as required by law, we will delete it.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Services.
How to Contact Us
You can reach us by email at legal@roadrunner.ai.
You may also submit privacy requests by mail to:
Roadrunner.AI, Inc., Attn: Privacy
580 California Street, Suite 900
San Francisco, CA 94104
United States